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Our client is looking for a Technical Support and Customer Service Rep to join their team. This position is great for someone who has a good understanding of lubricants, greases and oils and their applications.  This individual will have an interest in providing great customer services to both internal and external stakeholders. The ideal candidate will have previous lab technician experience and want to move into an advisement and customer service role.

Key responsibilities include:

  • Provide technical expertise on lubricants, greases and hydraulic fluids to inbound customers and internal staff.
  • Make recommendations regarding products and their applications to inquiring customers and staff.
  • Provide excellent customer service with a professional attitude to ensure all client expectations are met.
  • Take customer orders; promote goods or services; respond to inquiries, investigate complaints and update accounts.
  • Analyze and interprets both qualitative and quantitative analysis reports.

Requirements:

  • Post-secondary education in a related background; Chemistry Technology Diploma or equivalent preferred.
  • 2+ years working in a laboratory environment conducting standard routine tests and analysis on lubricants, oils and greases.
  • Good understanding of lubricants, oils, greases analysis reports and their functions and applications.
  • Ability to work with technical and oil analysis data and the ability to deduce clear and valuable information from it.
  • Previous experience providing technical advisement is considered an asset.
  • Ability to deliver a high level of customer satisfaction.
  • Excellent communications skills – both verbal and written.
  • Strong team-player and relationship builder.
  • Experience in lubricant testing and analysis.
  • Experience in using CRM systems for data entry.
  • Organized, enthusiastic and hard-working.
  • Computer proficient with the ability to use Microsoft Office Suite and the internet required.

A strong compensation package is available for the right candidate and a strong benefits package. If you feel your experience fits this role, please submit your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.